Support

How do credits work?

Credits are the currency that powers Dinner Drama. Every time you use a feature — like getting a meal decision, chatting with your chef, or generating a recipe — the app uses a small number of credits.

Here's the good news: you get a welcome bonus of free credits when you first sign up, and the app gives you free credits every day just for opening it. You'll rarely run out if you're using the app regularly.

If you want more, you can purchase a credit pack from the in-app store at any time. There's no subscription — you buy credits when you want them, and they don't expire.

How do I buy more credits — and what if I need to restore a purchase?

To buy a credit pack: tap your profile, then tap the wallet or credits section, and you'll see the available packs. Choose one and confirm through the App Store. Credits are added to your account instantly.

To restore a purchase (e.g. if you reinstalled the app or got a new phone): go to the same credits/wallet screen and tap "Restore Purchases." Apple will verify your previous transactions and your credits will be reinstated. If they don't appear within a few minutes, contact us with your Apple order number and we'll sort it out.

How do I delete my account and data?

We're sorry to see you go. To request account deletion and removal of your data, email us at support@duraventi.com with the subject line "Account Deletion Request" and the email address associated with your account. We'll process your request and confirm once it's done.

Note: deleting your account is permanent and cannot be undone. Your saved recipes, meal history, grocery lists, and credits will be removed.

The app gave me a really weird (or repeated) suggestion. What's going on?

Your AI chef is sassy but not perfect. If you're getting the same suggestions repeatedly or something that seems totally off, here are a few things to try:

1. Try being more specific in the DECIDE quiz — mood, time available, and any cravings help the chef make a better call.
2. Use the Chat feature to describe exactly what you want and the chef will tailor suggestions.
3. Rate meals you've tried (thumbs up/down) — this helps the app learn your taste over time.

If the app is genuinely misbehaving (crashing, blank screens, errors), please contact us with a description of what happened and what device/iOS version you're on. Screenshots help a lot.

How does the referral program work?

Each Dinner Drama account has a unique referral code (find it in your profile or the Referral Hub). Share it with a friend. When they sign up and enter your code, you both get bonus credits added to your accounts automatically.

There's no limit to how many friends you can refer — each successful referral earns you credits. Credits are awarded once per new user (one referral per new account).

I referred a friend but didn't get my credits. What do I do?

A couple of things to check:

• Your friend needs to have entered your referral code during or after signup (not just downloaded the app).
• Make sure they're using a new account — credits aren't awarded for referrals to existing accounts.

If everything checks out and credits still haven't appeared after a few minutes, email us at support@duraventi.com with your referral code and your friend's username and we'll look into it.

How do I contact you?

The best way to reach us is by email:

📧 support@duraventi.com

Include as much detail as you can — what happened, what you were doing, your device model and iOS version. We read every message and will get back to you as soon as we can.